Returns & Refunds
We stand by the craftsmanship of our sustainable luxury. If your order isn't perfect, we've made the returns process as conscious and simple as our designs.
48-Hour Guarantee
We are here to help! Please take a photo or video of the damaged item and contact our support team within 48 hours of delivery. We will verify the claim and arrange a replacement or refund promptly.
The Returns Process
Document the Issue
Take clear photos or a short video of the damaged or incorrect item. For manufacturing defects, ensure the issue is clearly visible.
Report Within 48 Hours
Submit your documentation via our contact form within 48 hours of delivery. Please include your Order ID in the message.
Verification Process
Our quality control team will verify your claim within 24-48 hours. We may reach out for additional details if necessary.
Resolution
Once verified, we will promptly arrange for a replacement or process a full refund to your original payment method.
Log in to track your order and raise a support ticket easily.