Returns & Refunds
We stand by the craftsmanship of our sustainable luxury. If your order isn't perfect, we've made the returns process as conscious and simple as our designs.
48-Hour Guarantee
We are here to help! Please take a photo or video of the damaged item and email it tocustomerservice@envihome.co.inwithin 48 hours of delivery. We will verify the claim and arrange a replacement or refund promptly.
The Returns Process
Document the Issue
Take clear photos or a short video of the damaged or incorrect item. For manufacturing defects, ensure the issue is clearly visible.
Report Within 48 Hours
Email your documentation to customerservice@envihome.co.in within 48 hours of delivery. Please include your Order ID in the subject line.
Verification Process
Our quality control team will verify your claim within 24-48 hours. We may reach out for additional details if necessary.
Resolution
Once verified, we will promptly arrange for a replacement or process a full refund to your original payment method.
Log in to track your order and raise a support ticket easily.