Privacy Policy
EnviPack India Pvt. Ltd. ("EnviHomes", "we", "our", or "us") is dedicated to protecting your personal data through our website www.envihomes.co.in.
Scope and Consent
By accessing our website - www.envihomes.co.in, creating an account, or purchasing products, you confirm that you have read this policy and provide your affirmative consent to the collection and processing of your personal data as described herein.
Language Notice:This notice is available in English. Per the DPDP Act, it can be made available in any of the 22 languages specified in the Eighth Schedule to the Constitution of India upon request to our Grievance Officer.
Key Definitions
Any data about an individual who is identifiable by or in relation to such data (e.g., name, phone number, shipping address).
EnviPack India Pvt. Ltd., which determines the purpose and means of processing your data.
You, the user/consumer to whom the personal data belongs.
A person or entity registered with the Data Protection Board that may help you manage your consents (as per DPDP Act).
Information We Collect
| Category | Data Points |
|---|---|
| Identity & Contact | Full name, email address, mobile number, and account password (stored in hashed/encrypted format). |
| Delivery & Billing | Shipping and billing addresses, pin code, city, state, and landmarks. |
| Transaction Data | Order history, items in cart, invoice details, and payment status.Note: We do not store raw card/UPI credentials; these are handled by RBI-regulated payment gateways. |
| Technical Data | IP address, device type, browser info, and cookies used for site functionality and analytics. |
| Communications | Marketing preferences (SMS/WhatsApp/Email) and records of customer support interactions. |
How We Use Your Data
We process your data based on your Consent or for Legitimate Uses (such as fulfilling an order):
Order Fulfilment
Processing payments, shipping products, and providing status updates.
Account Management
Maintaining your profile and loyalty preferences.
Safety & Security
Detecting fraud, preventing unauthorized access, and securing our platform.
Personalization
Using cookies to remember your cart and browsing preferences.
Marketing
Sending promotional offers only if you have explicitly opted in. You may "Opt-Out" at any time.
Data Security and Retention
Security
We implement industry-standard technical and organizational measures (HTTPS encryption, access controls) to protect your data.
Retention
We retain your data only as long as your account is active or as required by Indian tax and commercial laws. Once the purpose is served, data is deleted or anonymized.
Breach Notification
In the event of a personal data breach, we will notify you and the Data Protection Board of India as required by the DPDP Act.
Your Rights as a Data Principal
Under the DPDP Act, you have the following rights:
Right to Information
To know what data we hold and how it is being processed.
Right to Correction/Erasure
To update inaccurate data or request deletion of your data.
Right to Withdraw Consent
To stop us from processing your data for marketing or other non-essential services.
Right to Grievance Redressal
To voice concerns regarding your data privacy.
Right to Nominate
To appoint another person to exercise your rights in the event of death or incapacity.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly process personal data of children. If we become aware of such collection, we will take immediate steps to delete the information.
Limitation of Liability
While we strive to use commercially acceptable means to protect your personal data, EnviPack India Pvt. Ltd. shall not be held liable for data loss due to Force Majeure events (e.g., cyber-terrorism, natural disasters, or third-party telecommunication failures) provided we have maintained reasonable security safeguards.
Grievance Redressal
If you have questions, wish to exercise your rights, or have a complaint, please contact our Grievance Officer:
Grievance Officer
Attn: Grievance Officer – EnviHomes
EnviPack India Pvt. Ltd.
#873, 3rd Floor, 28th Main Road,Corporation Colony, Jayanagar 9th Block,
Bengaluru, Karnataka – 560069