Question 1

What is EnviHome?

Accepted Answer

EnviHome is the brand of EnviPack India Pvt. Ltd. We are a consumer-focused platform dedicated to bringing sustainable, high-quality, and innovative home solutions directly to doorsteps across India.

Question 2

Why choose EnviHome?

Accepted Answer

We combine materials with functional design, ensuring that your home products are both beautiful and durable.

Question 3

Can I place a "Mixed Order" with different products?

Accepted Answer

Absolutely! We encourage you to mix and match different items (SKUs) in a single order to make your shopping experience more convenient.

Question 4

Do you offer Cash on Delivery (COD)?

Accepted Answer

Currently, we only accept online prepaid payments to ensure a contactless, secure, and seamless delivery experience for our customers.

Question 5

Can I change or cancel my order?

Accepted Answer

You can cancel or modify your order within 2 hours of placing it. Once the order moves into the processing or production stage, we are unable to accept cancellations.

Question 6

Do you ship across India?

Accepted Answer

Yes, we provide pan-India delivery, reaching almost all pincodes serviced by our reliable logistics partners.

Question 7

What is the minimum order for Free Delivery?

Accepted Answer

We offer Free Shipping on all orders above ₹300.

Question 8

Who pays for shipping costs on smaller orders?

Accepted Answer

For orders below ₹300, a nominal shipping fee of ₹50 will be applied at checkout.

Question 9

What is the typical delivery timeline?

Accepted Answer

For standard items, you can expect your order to arrive within 7 to 15 business days, depending on your location. Note: Custom or specialty items may take up to 21 days.

Question 10

Can I track my order?

Accepted Answer

Yes! Once your order is dispatched, we will send you a tracking link via email or SMS so you can follow your package in real-time.

Question 11

How do you ensure product quality?

Accepted Answer

Quality is our priority. Every product undergoes a strict three-tier check: Incoming Material Check (ensuring only the best raw materials are used), In-Process Inspection (constant monitoring at all stages), and Pre-Shipment Audit (a final quality check before the product leaves our warehouse).

Question 12

What should I do if I receive a damaged product?

Accepted Answer

We are here to help! Please take a photo or video of the damaged item and email it to customerservice@envihome.co.in within 48 hours of delivery. We will verify the claim and arrange a replacement or refund promptly.

Frequently Asked Questions

Frequently Asked Questions